Norman Australia Pty Ltd
ABN 50 629 428 780
At Norman® (“we”, “us”, “our”), we recognise the importance of protecting your personal information. This Privacy Policy outlines the information we may collect, the purposes for which we may collect it, how we protect it, how we may share it, and your choices regarding your personal information. This Policy applies to any information that could reasonably be used to identify you (“Personal Information”) that we collect when you visit our websites, including normanaustralia.com.au and others (the “Sites”), when you use the Norman® Remote Control application, the ShadeAuto application, or other products (“Products”), when you contact us over the telephone, via post, or email, and when you contact us in person.
If you do not want us to collect or use your Personal Information as described in this Policy, please do not use the Sites or Products. We may update this Policy from time to time, and the revised Policy will be posted on this page with an updated revision date. We encourage you to check back periodically for any changes or updates. If we materially change this Policy in a way that affects how we use or disclose your Personal Information, we will post a notice at the top of this page for 30 days. By continuing to use the Site after such revision takes effect, we consider that you have read and understand the changes.
The Sites and Products are intended for Australian audiences only. If you reside outside Australia, please visit our websites for your jurisdiction. If you use the Sites or Products, any information you provide, including Personal Information, will be processed in Australia in accordance with Australian laws and this Policy. Personal Information may also be processed in Taiwan and China. The Privacy Laws of those countries may be less stringent than the law where you reside. However, this does not change our commitments to safeguard your privacy and information will be processed in accordance with Australian laws and this Policy.
a) Information You Give Us
We collect Personal Information that you voluntarily share with us through the Sites and Products, and when you make enquiries via our website, complete any online forms, submit applications or when you contact us over the telephone or via letter or email. For example, we collect your personal information from you when you participate in our promotional campaigns. This Personal Information may include identifiers such as your name, email address, residential or work addresses and telephone numbers; if you are setting up a business account, you may provide a government issued identification, like a Driver’s License, personal financial account details, including credit card details, and trading entity details. We may process your financial account details, or we may utilise a third-party payment processor.
b) Information We Automatically Collect
When you visit our Sites and use our Products, certain information may be automatically collected, including your browsing history, search history, information about your interaction with our Sites, and your IP address. Our Sites use cookies to personalise your experience and help us improve our service offerings. A cookie is a small piece of data that a website or application can send to your browser, which may then be stored on your computer as a tag that identifies your computer. Cookies are used to measure website or application usage and effectiveness, to allow for ease of navigation or use, and to personalise a known visitor’s experience by being associated with profile information or user preferences. We may utilise third party service providers to assist us in placing cookies on the Sites and analysing how users navigate the Sites.
While many websites and applications, including our Sites, do not currently recognise automated browser signals such as “do not track” instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser. Look under the heading “tools” (or similar heading) in your particular browser for information about controlling cookies. In most instances, you can choose to have your browser warn you each time a cookie is being sent, giving you the option to decide whether to accept it or not. You can also generally set your browser to turn off cookies. Like most websites, if you turn your cookies off, some of the features on the Site may not function properly. You can also delete cookies already on your device via the settings of your web browser.
c) Information From Other Sites
We may also receive information about you from other sources, including through third-party services and organisations. For example, if you choose to use third-party services like Stripe to make a payment, we may receive information from these third-party services to process your order.
d) Third-Party Sites
Some promotions or offers may link to or have plugins from websites and applications operated by third parties (“Third-Party Sites”) and may be subject to separate privacy conditions and may require separate consent. It is your choice to enter, or share information with, any Third-Party Site. Your use of these links and applications is subject to the Third Parties’ privacy policies, and you should become familiar with their privacy policies before using the links or applications. Norman® is not responsible for the privacy policies or the personal data practices of these Third-Party Sites.
We use the Personal Information we collect through the Sites and Products to better serve you and fulfill your orders and for other business purposes, including:
We may disclose your Personal Information with third-party service providers to fulfill a business purpose, as discussed below. The following are some of the ways we disclose your information for business purposes:
Information that we collect may from time to time be stored, processed in, or transferred between parties located outside Australia including in Taiwan and China. Norman takes reasonable steps to ensure that the parties responsible for the storage of Personal Information on overseas servers adhere to Norman’s Privacy Policy.
DO NOT SELL OR SHARE MY INFORMATION
In addition to the above, we may sell or share your information in order to provide you with targeted products or services that we think may be of interest to you. Depending on your place of residence, you may have the right to opt-out of such sale or sharing. To exercise this right, please contact us as described below.
CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE
The Sites are not intended for use by children under the age of 13 and we do not knowingly collect Personal Information from children under the age of 13. If you are under the age of 13, you are not authorised to use the Sites. Please contact us if you have concerns regarding the potential collection of your child’s information.
The security and confidentiality of your Personal Information is important to us. We have technical, administrative, and physical security measures in place to protect your Personal Information from unauthorised access or disclosure and improper use. We will make any legally required disclosure of any unauthorised access to your Personal Information.
In accordance with applicable privacy laws, you are entitled to rights around the collection and processing of your Personal Information. These rights include the right to:
If you elect not to allow us to collect your Personal Information or the exercise of the rights described above limits our ability to process your Personal Information (such as in the case of a deletion request), we may be unable, or no longer be able, to provide you our products or services or engage with you in the same manner.
HOW TO EXERCISE YOUR RIGHTS
To exercise the privacy rights described above, please email office@normanaustralia.com.au.. In order to verify your request, we may need to request additional information, including Personal Information.
If you have any questions or complaints about this Policy or about how we handle your Personal Information, please contact the Privacy Officer by phone (07) 3256 1068; by email office@normanaustralia.com.au or by post at 20/14 Argyle Street, Albion QLD 4010.
We will investigate your complaint and will use reasonable endeavours to respond to you within a reasonable time, and no later than 30 days, of receiving a written complaint. If we fail to respond to your complaint within a reasonable time of receiving it in writing or if you are dissatisfied with the response you receive from us, you have the right to lodge a complaint with the Office of Australian Information Commissioner (OAIC).
