We’re pleased to offer Norman’s “No Questions Asked (NQA) Warranty” giving you and your customers real confidence when purchasing quality Norman shutter, shade and blind products made available only through Norman Australia.
Australian customers supplied with quality Norman custom made window covering products now have unprecedented peace of mind with the only “NQA Warranty” offered in the market, the program that even covers life’s little mishaps. If they break it, we’ll offer a one-time repair or replacement, for free with no questions asked!
Norman’s NQA warranty provides consumers a one-time repair replacement for the same product should it become damaged, defective or inoperable after the point of installation. This NQA warranty excludes battery replacement, all motorisation and colour-fastness on all products.
The warranty applies to all orders placed with Norman Australia from February 1, 2019 for all shutter programs, honeycomb shades and SmartPrivacy wood and fauxwood blinds.
- NQA Shutter Warranty – 5 years
- NQA Honeycomb Shade Warranty – 3 Years
- NQA Soluna Roller Shades – 3 Years
- NQA PerfectSheer – 3 Years
- NQA SmartPrivacy Wood Blinds – 3 Years
- NQA SmartPrivacy Fauxwood Blinds – 2 Years
- All non-stainless steel components in shutters, shades and blinds – 2 Years
ADDITIONAL TERMS AND CONDITIONS
Norman’s NQA warranty starts after installation. It does not cover products that have transferred ownership, misused, modified, improperly measured or damaged during installation.
Products replaced under this warranty must be exactly the same as the original order placed with Norman (program, material, colour, size, etc.). The warranty does not apply to any product that the dealer elects to waive warranty as a result of the dealers request to supply a product outside specification, or is outside the original warranty period. If Norman Australia concludes that a replacement will not solve the warranty claim and the appearance and operation is in compliance with our product specification we reserve the right to decline supply of the replacement product. Also, from time to time we may request photos of the non-conforming, defective or damaged product to improve our product design, production systems and quality control procedures.
Trip charges, labour charges for re-installation, and express shipping fees are not included in the warranty.
After the one time NQA warranty has been exercised on any item, future warranty claims for defective or non-conforming product for the same item will be processed upon normal warranty conditions. This requires the dealer to provide sufficient evidence showing the product fault for Norman to proceed with the remake at no charge, otherwise the dealer will have to reorder the product and be invoiced accordingly.
For shipping damage claims please report within 6 weeks from shipment date (ex- factory) for container freight and 21 calendar days from date delivered to consignee for airfreight shipments. Please report all shipping damage under the RGA tab on the Norman portal and provide clear photos so we can bring the damage to the attention of our logistics providers and where required improve our packaging methods. If the claims are outside these dates any replacement product will be supplied as a reorder.
|Shutters||material & workmanship||5 years|
|exception: primed/ unfinished shutter||not covered|
|Blinds||material & workmanship||3 years|
|exception: fauxwood blind||2 years|
|Shade||material & workmanship||3 years|
|Components||operational cords||3 years|
|non-stainless steel components||2 years|
|stainless steel components||3 years|
|shutter motor & components||3 years (MS4)|
|shades motor & components||2 years|