Norman’s NQA warranty starts after installation. It does not cover products that have transferred ownership, misused, modified, improperly measured or damaged during installation.
Products replaced under this warranty must be exactly the same as the original order placed with Norman (program, material, colour, size, etc.). The warranty does not apply to any product that the dealer elects to waive warranty as a result of the dealers request to supply a product outside specification, or is outside the original warranty period. If Norman Australia concludes that a replacement will not solve the warranty claim and the appearance and operation is in compliance with our product specification we reserve the right to decline supply of the replacement product. Also, from time to time we may request photos of the non-conforming, defective or damaged product to improve our product design, production systems and quality control procedures.
Trip charges, labor charges for re-installation, and express shipping fees are not included in the warranty.
After the one time NQA warranty has been exercised on any order, future warranty claims for defective or non-conforming product on the same order will be processed upon normal warranty conditions. This requires the dealer to provide sufficient evidence showing the product fault for Norman to proceed with the remake at no charge, otherwise the dealer will have to reorder the product and be invoiced accordingly.
For shipping damage claims please report within 6 weeks from shipment date (ex- factory) for container freight and 21 calendar days from date delivered to consignee for airfreight shipments. Please report all shipping damage under the RGA tab on the Norman portal and provide clear photos so we can bring the damage to the attention of our logistics providers and where required improve our packaging methods. If the claims are outside these dates any replacement product will be supplied as a reorder.