We are pleased to offer Norman’s “No Questions Asked (NQA) Warranty”, providing customers with real confidence when they purchase quality Norman shutter, blind and shade products made available only through Norman.
Australian customers supplied with quality Norman custom made window covering products now have unprecedented peace of mind with the only “NQA Warranty” offered in the market. It is the warranty that even covers life’s little mishaps. If they break it, we’ll offer a one-time repair or replacement, for free, with no questions asked!
Norman’s NQA warranty provides consumers a one-time repair replacement for the same product should it become damaged, defective, or inoperable after the point of installation. This NQA warranty does not cover motorization, battery replacements, or other accessories, but does cover the product the motorisation is in. It is not able to be claimed for colourfastness, or for any showroom or display product.
The warranty applies to orders placed with Norman from February 1, 2019, for all Shutter programs, SmartPrivacy Wood and Fauxwood blinds, Portrait Honeycomb, Soluna Roller, PerfectSheer and SmartDrape shades. The warranty period commences from the shipment date indicated on the order and can be found on the Norman portal.
As the NQA is only claimable once per item, it is wise to only use this warranty for its intended purpose
Trip or labour charges associated with reinstallation, and express shipping fees are not included in the warranty.
After the one-time NQA warranty has been exercised on an item, future warranty claims for defective or non-conforming product on the same item within an order will be processed upon normal warranty conditions. This requires the Retail Partner to provide sufficient evidence showing the product fault for Norman to proceed with the remake at no charge, otherwise the Retail Partner will have to reorder the product and will be invoiced accordingly.
For shipping damage claims, please report within 9 weeks from shipment date (ex- factory) for container freight, and 21 calendar days from receipt of goods for airfreight shipments. Please report all shipping damage under the RGA tab on the Norman portal and provide clear photos so we can bring the damage to the attention of our logistics providers and, where required, improve our packaging methods. If the claims are outside these dates any replacement product will be supplied as a reorder.
ADDITIONAL TERMS AND CONDITIONS
Norman’s NQA warranty does not cover products that have transferred ownership, been misused, modified, improperly measured or damaged during installation.
Products replaced under this warranty must be exactly the same as the original order placed with Norman (program, material, colour, size, etc.). The warranty does not apply to any product that the Retail Partner elects to waive warranty because of the Retail Partner’s request to supply a product outside specification or is outside the original warranty period.
If Norman concludes that a replacement will not solve the warranty claim and the appearance and operation follows our product specifications, we reserve the right to decline supply of the replacement product. Also, from time to time we may request photos of the non-conforming, defective or damaged product to improve our product design, production systems and quality control procedures.
The No Questions Asked (NQA) warranty is designed to give the Retail Partner and end user peace of mind as it is able to be claimed against in the event of an incident occurring which is not related to factory error or transport damage.
|Shutters – All Ranges||Material & Workmanship||5 years|
|MS4 Motorisation||5 years|
|Exception: Primed/ Unfinished Shutter||Not covered|
|Blinds – SmartPrivacy||Material & Workmanship||3 years|
|Exception: Performance Fauxwood||2 years|
|Shade – Portrait Honeycomb, Soluna Roller, PerfectSheer, SmartDrape||Material & Workmanship||3 years|
|Shade Motorisation||3 years|
|Components||Operational cords||3 years|
|Non-Stainless-Steel Components||2 years|
|Stainless-Steel Components||3 years|